자주 묻는 질문

StellaMcCartney.com에서 쇼핑하는 방법

스텔라 매카트니 FAQ에 오신 것을 환영합니다. 

여기서 당사의 정책과 자주 묻는 질문을 확인하실 수 있습니다.

당사의 고객서비스 팀에서 기타 모든 문의에 관해 추가적인 도움을 드리겠습니다.


스텔라 매카트니에서 구매하기 위해서 반드시 계정을 등록하실 필요는 없습니다. 그러나 특별한 고객 기능을 이용하실 수 있도록 계정을 생성하는 것을 추천합니다.


제품 검색:

당사 카탈로그를 살펴보시려면, 페이지 상단의 내비게이션 메뉴에서 카탈로그를 선택하거나 홈페이지에서 제품 셀렉션을 살펴보세요. 특정 제품을 검색하려면, 페이지 상단의 검색창을 활용하세요.


제품 정보:

각 제품 페이지에서 구매 가능한 사이즈와 컬러, 제품에 관한 설명 및 구성을 확인할 수 있습니다. 제품 이미지를 클릭하여 이미지를 확대하고 모든 디테일을 확인하세요.


주문 방법:

  • 제품 페이지에서 원하는 제품 컬러와 사이즈를 선택합니다.
  • 제품을 쇼핑백에 추가합니다.
  • 쇼핑을 마치면, 쇼핑백에서 “결제하기” 버튼을 클릭합니다.
  • 이메일과 배송 주소를 입력합니다.
  • 배송 및 결제 방법을 선택합니다.
  • 입력한 정보가 정확한지 확인하고 “지금 구매하기”를 클릭합니다.


주문 상세 내역이 포함된 확인 이메일이 곧 발송됩니다. 이 시점부터 당사 창고에서 모든 과정을 관리하고 제품이 발송되는 즉시 추가 확인 이메일을 통해 알려드립니다. 

안타깝게도 불가능합니다. 각 주문은 자동으로 처리되며, 주문이 확인된 후에는 상세 내용을 수정할 수 없습니다.


추가 제품을 구매하려면, 새로운 주문을 생성해야 합니다. 제품을 반품하려면 배송 및 반품 페이지를 참조하세요.

안타깝게도 주문이 확인된 후에는 자동으로 처리되므로 취소할 수 없습니다.


패키지는 당사의 배송 및 반품 페이지에 명시된 바에 따라 반품할 수 있습니다. 

사전 주문은 현재 판매되지는 않지만 향후 출시 예정인 제품을 예약하는 것입니다. 제품 페이지에 각 사전 주문 제품의 예상 배송일이 표기되어 있습니다.


  • 현재 구매 가능한 제품과 사전 주문 제품을 함께 주문하는 경우 제품은 두 번으로 나뉘어 배송되지만, 배송비는 한 번만 청구됩니다.


  • 패키지가 발송되는 즉시 확인 이메일이 전송됩니다.


사전 주문 제품은 신용카드로만 구매하실 수 있습니다.

프로모션 코드를 통해 StellaMcCartney.com의 특별한 프로모션과 이니셔티브에 액세스할 수 있습니다.


결제 시 해당 필드에 코드를 입력하여 프로모션을 활성화하고 “적용하기”를 클릭합니다. 각 주문에는 한 개의 프로모션 코드만 사용할 수 있습니다.

스팸 메일함을 확인하시고

귀하의 이메일 계정에서 신뢰할 수 있는 발신자 목록에 confirmation@store.stellamccartney.com 및 shipping@store.stellamccartney.com이 등록되어 있는지 확인하세요. 이 방법을 사용하면 스팸 방지 필터가 향후 커뮤니케이션을 차단하는 것을 방지합니다. 그래도 문제가 해결되지 않을 경우, 등록한 이메일 주소에 오류가 있을 수 있으므로 고객서비스에 문의하시기 바랍니다.

계정을 생성하면 어떤 혜택이 있나요?

StellaMcCartney.com에서 계정을 생성하면 당사 고객 전용 특별 고객 기능에 액세스할 수 있으며, 다음과 같은 혜택이 포함됩니다.


  • 위시리스트
  • 내 주문
  • 빠른 결제


당사 사이트에 등록할 때 귀하의 위치를 인식하여 귀하의 계정을 해당 국가에 자동으로 할당합니다. 해당 특정 버전의 사이트에서만 귀하의 계정이 활성화됩니다. 

내 계정을 삭제하고자 하는 경우 고객서비스에 문의하시기 바랍니다.

StellaMcCartney.com의 뉴스레터를 구독하면 다음 혜택을 누리실 수 있습니다.


  • 최신 브랜드 뉴스를 가장 먼저 살펴보기
  • 신제품이 온라인으로 출시되는 시기 알림 받기
  • 특별 프로모션 코드에 액세스하기


…그 외에도 많은 혜택이 준비되어 있습니다! 

귀하의 이메일 계정에서 신뢰할 수 있는 발신자 목록에 store@hello.stellamccartney.com 주소를 추가하세요. 이 방법을 사용하면 스팸 방지 필터가 향후 뉴스레터를 차단하는 것을 방지합니다. 그래도 문제가 해결되지 않는 경우, 고객서비스에 문의하시기 바랍니다.

더 이상 뉴스레터를 받고 싶지 않다면, 각 뉴스레터 하단의 구독 해지 링크를 클릭하세요. 링크를 클릭하면 웹페이지가 열리며, 구독 해지 희망 여부를 확인합니다.


당사 시스템에서 귀하의 요청이 처리되기 전에 뉴스레터를 몇 번 더 받을 수도 있습니다.

결제 방법

스텔라 매카트니에서는 다음 결제 방법이 허용됩니다.


신용카드:

Visa, MasterCard, American Express가 허용되며, 일부 국가에서는 다른 카드사로 결제할 수 있습니다.


페이팔:

웹사이트에 신용카드 세부 정보를 입력하지 않고도 온라인에서 쉽게 쇼핑할 수 있습니다.

주문이 완료되면 귀하의 계정에 비용이 청구됩니다. 페이팔 계정을 등록하려면 paypal.com을 방문하세요.


Klarna:

When you choose Klarna at checkout you'll get the option to shop now, pay later for your purchase. Make your payment in full 30 Days after your purchase is shipped or split your purchase into Three equal payments.

선택한 결제 방법에 대한 정보를 정확하게 입력했는지 확인하세요. 신용카드로 결제를 진행하는 도중 문제가 지속되면, 신용카드 발행사에 문의하시기 바랍니다.

추가적인 도움이 필요하신가요? 고객서비스에 문의하시면 친절히 도움을 드리겠습니다.

스텔라 매카트니는 주문 금액에 대해 신용카드로 한 번만 청구한다는 점을 보증합니다. 명세서에는 금액이 두 번 표시될 수도 있습니다. 첫 번째 금액은 주문 시 결제 승인 요청에 대한 항목이며, 두 번째가 실제로 청구된 금액입니다. 청구된 금액에 문제가 있는 경우, 고객서비스에 문의하시기 바랍니다.

배송 시기 및 비용

배송은 공휴일을 제외하고 월요일부터 금요일까지 영업 시간 내에 진행됩니다. 택배사에서 배송을 3회 시도하며, 3회의 배송 시도 후에는 주문한 제품이 당사 창고로 반송됩니다.

모든 주문은 자동으로 처리되므로 발송 및 배송 시간을 수정할 수 없습니다.

당사는 이탈리아에서 모든 주문 제품을 발송합니다.

반품 & 교환

반품 정책

스텔라 매카트니에서 구매한 제품은 배송일로부터 30일 이내에 반품할 수 있습니다. 반품 방법:


  1. 반품 양식 작성
  2. 반품하려는 제품은 온전한 상태로 태그 및 포장이 포함되어 있어야 하고, 그렇지 않은 경우 반품이 허용되지 않으며 환불 처리되지 않습니다.
  3. 제품을 원래 박스에 포장하고 이전 배송 정보 위에 선불 택배 라벨을 붙입니다.
  4. 택배사에 연락하여 원하는 때에 패키지 픽업을 예약합니다.


상품 판매 제한으로 인해 모든 반품 제품은 구매한 국가와 동일한 국가에서 발송되어야 합니다.

반품 제품이 나열된 조건에 부합되지 않는다면, 패키지는 반송되며 환불되지 않습니다.

반품 라벨이 포함되어 있지 않거나 분실한 경우, 고객서비스에 문의하시기 바랍니다.

구매하기로 결정해 주셔서 감사합니다. 걱정하지 마세요. 다른 조치가 필요치 않으며 당사에 연락하지 않으셔도 됩니다.

교환

구매한 제품의 사이즈 및/또는 컬러를 변경하고 싶다면, 추가 비용 없이 교환할 수 있습니다.


반품 양식을 작성하고 “교환” 옵션을 선택한 후 구매 가능한 교환 사이즈 및/또는 컬러를 선택하세요. 교환은 재고 상황에 따라 달라질 수 있으며 제품의 재고 확인 과정에서 지연이 발생할 수 있습니다. 제품이 반품되는 대로 당사는 기존 주문에 기재된 주소로 새 제품을 발송합니다. 패키지가 발송되면 배송 확인 이메일이 전송됩니다.

환불

일반적으로 당사 창고에 제품이 도착한 날로부터 5영업일 이내에 반품을 허용합니다. 반품이 수락되면, 당사는 즉시 환급을 요청하고 확인 이메일을 발송합니다.

환불 처리에 소요되는 기간은 주문 시 활용한 결제 방법에 따라 달라집니다.


신용카드:

당사의 은행은 반품 수락 확인 이메일 발송 후 7영업일 이내에 귀하에게 환급을 진행합니다. 귀하의 계좌에 입금되는 데 걸리는 시간은 신용카드 발행사에 따라 다릅니다.


페이팔:

반품 수락 확인 이메일 발송 후 24시간 이내에 페이팔 계정에서 환불을 확인할 수 있습니다.


배송 완료 시 현금 결제:

환불 양식에 반드시 작성해야 하는 은행 계좌로 환불 금액이 송금됩니다. 일반적으로 반품 수락 확인 이메일 발송 후 10영업일 이내에 계좌로 금액이 환불된 것을 확인할 수 있습니다.

보안상의 이유로 구매 시 사용한 카드와 다른 신용카드로 환불되지 않습니다.

페이팔 또는 신용카드로 주문을 결제한 경우, 해당 금액은 결제가 이루어진 계좌로 환불됩니다. 보안상의 이유로 다른 계좌로의 환불은 허용되지 않습니다.

Materials

A lifelong vegetarian, Stella has never used leather, feathers, skin or fur in any of her designs since day one in 2001 – a revolutionary stance both then and now. At Stella McCartney, our number one priority is protecting the welfare of animals and Mother Earth’s creatures. 


According to multiple studies, animal-derived materials contribute significantly more to climate change than its synthetic or plant-based alternatives and are a leading cause of deforestation and associated biodiversity destruction. We want to prevent our contribution to this. 


A percentage of our materials contain a synthetic PU coating, which is necessary as per current technology to achieve the same look and feel of animal leather on our non-leather goods, without animal leather’s harmful consequences and impact on animals, people and the planet. 


As a sustainability leader in the luxury fashion industry, we also continually invest our research and development into new innovations so that we can move away from plastic-based synthetic alternatives. 

We have since achieved the onboarding of new, 100% animal-free, cruelty-free and plastic-free material innovations – in collaboration with key innovation partners – that eliminate this synthetic coating, including: 

  • MIRUM® by NFW 
  • Bananatex® 

Using leather alternatives has a proven lower carbon footprint and overall environmental impact – it uses less water, chemicals and land use change, as well as having many other benefits. 


Discover more about our stance on synthetics here: https://www.stellamccartney.com/gb/en/sustainability/recycled-nylon-polyester.html 


SOCIAL: 

We still use a small percentage of plastic on some of our non-leather bags and accessories. Using leather alternatives has a proven lower carbon footprint and overall environmental impact – it uses less water, chemicals, land use change and many other benefits. These are typically synthetic coatings, so that we can achieve the same look and feel of animal leather, without its harmful consequences and impact. As conscious luxury pioneers, we are continually investing research and development into new material innovations and have since achieved some 100% cruelty-free and plastic-free options including MIRUM® and Bananatex®. 

Organic cotton has measurable environmental and social benefits over conventional cotton, including less water intensive, chemicals and better for local communities. We began using organic cotton in 2008 and prioritise using it to craft our products wherever we can. In 2022, 68.82% of the cotton used in our collections was from organic sources. 


We are aiming to transition entirely to an organic cotton supply chain by 2025. Additionally, we will – and already have begun to – expand our uptake of regenerative agriculture sourcing. Regenerative cotton goes beyond the benefits of conventional cotton, increasing carbon sequestration of soils – working to tackle climate change, improving and protecting local biodiversity and putting Mother Earth first. 


Excitingly, we have launched our first-ever 100% regenerative cotton t-shirt with SOKTAS – a first in the luxury fashion industry. This regenerative cotton is fully traceable across every stage of the supply chain using blockchain technology – partnered with UNECE. 

 

SOCIAL: 

In 2022, 68.82% of the cotton used in our collections was from organic sources. We always prioritise the use of organic cotton however, sometimes due to supply chain challenges, we are unable to do so. Excitingly, we have just launched our first-ever garment made with 100% regenerative cotton – a first in the luxury fashion industry. 

Animal welfare is a core pillar of Stella McCartney as a brand. A lifelong vegetarian, Stella has never used leather, feathers, skin or fur in any of her designs since day one in 2001 – a revolutionary stance both then and now. We never want to be associated with animal cruelty or any practices that cause harm to animals. 


We use wool in our collections because it is a natural and biodegradable fibre. Inherently one of the most insulative materials, it is also one of the most technical materials in the world. At Stella, we acknowledge that there is an environmental footprint associated with any animal fibre. We work hard to ensure that our wool is sourced in a way that kinder to Mother Earth, the sheep and the workers throughout the supply chain. 


Traceability is key for us – what you can’t see, you don’t know. For instance, we have farm-level traceability for our NATIVA™ regenerative wool and regularly keep in touch with the farmers to continue a nature-positive conversation. Wherever we cannot personally visit the farms, we rely on trusted third-party certification bodies like the Responsible Wool Standard (RWS) that have strict land management, animal welfare and social standards. 


Our wool comes from several sources that are designed to help minimise our environmental impact. This includes NATIVA™ regenerative wool; ZQ regenerative wool; RWS wool – Responsible Wool Standard-certified wool based on strict environmental and social protocols; and recycled wool from post-consumer materials. 


We are working towards shifting our entire wool supply chain to recycled and regenerative wool, and are continually investing in reducing the amount of animal fibres in our products, alongside trialling vegan, animal-free alternatives and pioneering material innovations.  

 

SOCIAL: 

Animal welfare is a core pillar of Stella McCartney as a brand. We never want to be associated with animal cruelty or any practices that cause harm to animals. We use wool in our collections because it is a natural and biodegradable fibre. We work hard to ensure that our wool is sourced in a way that kinder to Mother Earth, the sheep and the workers throughout the supply chain. 


Our wool comes from sources designed to help minimise our environmental impact: NATIVA™ regenerative wool; ZQ regenerative wool; RWS wool – Responsible Wool Standard-certified wool based on strict environmental and social protocols; and recycled wool from post-consumer materials. 

There are different practices for every farm. Our NATIVA™ farms follow best practices for their sheep. At Prospect Farm, sheep are donated to local farms and animal sanctuaries. 


We recognise that there is a lack of traceability across the industry and are working hard to ensure our wool is sourced in a way that kinder to Mother Earth, the sheep and the workers throughout the supply chain. 

Silk is renowned as a luxurious material that has withstood the test of time. Natural and biodegradable, silk is lightweight, flexible yet durable with a covetable, lustrous sheen. From the controlled temperatures and water use that silk farms require to the harvesting process; conventional silk can even have a higher environmental impact than many synthetic fabrics. 


We recognise the environmental and social impacts of using silk in our collections and are working to find innovative replacements for this fabric. 


In 2022, we began to transition our silk from conventional sourcing to Global Organic Textile Standard (GOTS)-certified organic silk. This certification ensures that the material does not use chemicals, reduces the amount of water used and ensures that social criteria in line with the International Labour Organisation (ILO) are met. 


SOCIAL: 

Silk is a lightweight yet durable material – natural and biodegradable – with a luxurious, covetable sheen. We recognise the environmental and social impacts of using silk in our collections and are working to find innovative replacements for this fabric. In 2022, we started transitioning our conventionally sourced silk to GOTS-certified organic silk, ensuring the material does not use chemicals, reduces the amount of water used and ensures that social criteria in line with the International Labour Organisation (ILO) are met. 

Mylo™️ is an innovative and incredibly realistic vegan alternative to animal leather, created with renewable mycelium from fungi and regenerated cellulose fibres, with a water-based PU coating and coloured with bluesign®-certified dye. 

Our Frayme Mylo™ is the first-ever luxury handbag to be created with renewable mycelium.  


With this material no longer in production, the Frayme Mylo™️ has become even more exclusive and these limited-edition pieces now rare collector’s items – making and marking a moment in fashion history. 


Mylo™️ embodies the limitless possibilities of material innovation for creating an industry that is kinder to our fellow creatures and Mother Earth. However, it also illustrates the need for wider support from other brands and customers in adopting nature-positive alternatives. 


If we do not collectively invest in start-ups and next-gen innovators like Bolt Threads, we will never be able to reach the world we hope to see. 


We have also innovated several new cruelty-free alternatives to animal leather that use biobased materials: 

  • VEGEA is a grape-based vegan alternative to animal leather, sourced from the agricultural waste of wineries in Northern Italy. It is soft and versatile in technical and aesthetic properties, like thickness, finishing and texture. 
  • MIRUM® is a plastic-, fossil fuel- and water-free alternative to animal leather consciously crafted from a combination of virgin natural materials and upcycled agricultural side-streams. 
  • UPPEAL™ is a vegan alternative to animal leather made with waste from the apple juice and jam industry, blended with polyurethane and repurposed into a soft, supple and durable material. 
  • Bananatex® is the world’s first biodegradable*, vegan material innovation that we craft into coated canvas for some of our non-leather bags. 

A lifelong vegetarian, Stella has never used leather, feathers, skin or fur in any of her designs since day one in 2001 – a revolutionary stance both then and now. Animal welfare is a core pillar of Stella McCartney as a brand. We never want to be associated with animal cruelty or any practices that cause harm to animals. 


Our cruelty-free alternatives to animal leather not only look good – they are kinder to Mother Earth too. For example, using synthetic leather instead of Brazilian calf leather creates up to 24 times less environmental impact, as calculated through the Environmental Profit and Loss tool (EP&L). Our Alter Mat uses solvent-free polyurethane that is less energy- and water-intensive and is safer for people to work with. 


We have also innovated several new cruelty-free alternatives to animal leather that use biobased materials: 

  • Mylo™ is created with renewable mycelium from fungi and regenerated cellulose fibres with a water-based PU coating 
  • VEGEA is a grape-based vegan alternative to animal leather, sourced from the agricultural waste of wineries in Northern Italy. It is soft and versatile in technical and aesthetic properties, like thickness, finishing and texture. 
  • MIRUM® is a plastic-, fossil fuel- and water-free alternative to animal leather consciously crafted from a combination of virgin natural materials and upcycled agricultural side-streams. 
  • UPPEAL™ is a vegan alternative to animal leather made with waste from the apple juice and jam industry, blended with polyurethane and repurposed into a soft, supple and durable material. 
  • Bananatex® is the world’s first biodegradable*, vegan material innovation that we craft into coated canvas for some of our non-leather bags. 

Discover more about our stance on synthetics here: https://www.stellamccartney.com/gb/en/sustainability/recycled-nylon-polyester.html 

All of our viscose comes from FSC-certified wood pulp. Traceability is key for us – what you can’t see, you can’t know. This guarantees that the source forests are managed in accordance with strict standards, preventing deforestation, protecting biodiversity, using and adhering to rigorous audits and engaging local and Indigenous communities. 


Canopy work hand-in-hand with companies to transform supply chains and conserve vital forest ecosystems around the world. We have partnered closely with Canopy since 2014 to ensure our viscose wood pulp does not come from ancient or endangered forests. Together with Canopy, we closely monitor our suppliers so we can make adaptive and reactive changes. 


We look to work with some of the most highly ranking suppliers, as verified by the CanopyStyle Audit’s Hot Button annual report, meaning they have the industry-leading result of having attained a low-risk rating for sourcing from ancient and endangered forests. 


It is our vision to shift away from virgin wood pulp entirely and move towards incorporating recycled viscose and Next Gen solutions to our collections. 

We know that we are not perfect, but we are always trying to do better. 

 

SOCIAL: 

All of our viscose comes from FSC-certified wood pulp. We partner with Canopy to ensure our viscose wood pulp does not come from ancient or endangered forests. We closely monitor our suppliers, using the Canopy Hot Button annual report, so we can make adaptive and reactive changes. Next, it is our vision to shift away from virgin inputs entirely and move towards recycled viscose and using Next Gen solutions. 

We continue to protect trees by only sourcing FSC-certified wood pulp sourced from responsibly managed forests. These forests are managed in accordance with strict standards, preventing deforestation and protecting biodiversity. The forestry methods also engage local and Indigenous communities and regularly go through rigorous audits.  


We do not directly plant a tree to replace the ones that are cut down, however, we ensure that the trees used in our supply chain are harvested responsibly so that there is no net loss of forests over time. Ancient, endangered and protected forests with irreplaceable value are always maintained.  


We also use Canopy’s Hot Button annual report to ensure that our suppliers are always improving their forestry practices, encouraging the shift away from virgin tree pulp and incorporating Next-Gen and recycled inputs – protecting our forest ecosystems further. 

 

SOCIAL: 

We only source our wood pulp and paper and packaging from responsibly managed forests. These forests are managed in accordance with strict standards, preventing deforestation and protecting biodiversity. 


We do not directly plant a tree to replace the ones that are cut down, however, we ensure that the trees used in our supply chain are harvested responsibly so that there is no net loss of forests over time. Ancient, endangered and protected forests with irreplaceable value are always maintained. 

All our viscose is sourced from Europe or the USA under strict FSC-certified standards. We also use Canopy’s Hot Button annual report to ensure that our suppliers are always improving their forestry practices, encouraging the shift away from virgin tree pulp and incorporating Next-Gen and recycled inputs – protecting our forest ecosystems further.  


Discover more about our ancient forest-friendly viscose here: https://www.stellamccartney.com/gb/en/sustainability/fibres-from-forests.html 

At Stella McCartney, we always follow the most stringent guidelines, adhering to the Product Restricted Substance List (PRSL) All of our factories and suppliers are audited and we never use harmful chemicals. 


We are continually investing in new innovations and it is our Stella vision to use natural dyes across our collections in the future. 

As industry leaders, we endeavour to make use of the most cutting-edge and progressive materials that aim to reduce impact on the planet and are always cruelty-free, whilst following the principles of circularity. We continue to aim to increase our transparency across supply chains through diligent reporting, measuring and tracking. 

Transparency is key for us at Stella McCartney. You can always learn when our clothes are manufactured by checking the tag of your item, or by reading the product description online. 

Stores 

Our Old Bond Street flagship store celebrates the world of Stella and reflects our approach to design, innovation and sustainability. 


The Grade II historic 18th century building’s original façade, including an ornate Edwardian entryway and a planted balcony, have been carefully preserved; a sharp contrast with the contemporary interior that is spread across the four floors. An oversized skylight maximises the natural light and, elsewhere in the building, we use low-energy LED lighting and 100% renewable electricity.  


Our mannequins are crafted from BPlast® bioplastic, made with 72% sugarcane.  


Staying true to our commitment to sustainability and innovation, every effort has been made to move away from traditional luxury materials, using handmade, organic and sustainably sourced elements in the store design to echo the same approach as our collections. 


Reclaimed features include papier-mâché recycled from paper waste in our London office, transformed into the bespoke decorative wall panels of the women’s ready to wear first floor. Foam furniture made of recycled materials, reclaimed timber sculptural plinths and vintage hand selected furniture are scattered throughout the rooms including pieces by Italian architectural designers Mario Bellini and Angelo Mangiarotti; all reflecting our philosophy to reclaim, re-use and recycle.  


Globally, we are turning down thermostats and the lights inside our boutiques to reduce energy consumption – part of our ongoing sustainability efforts. We are also adopting building efficiency controls, replacing conventional lighting with LEDs and installing PIR/timers across our buildings to further reduce the consumption of energy.

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Measuring Sustainability 

Our Impact Assessment methodology measures conscious styles – the percentage of our collection crafted from responsibly sourced materials each season. We define ‘conscious’ as those containing at least 50% responsibly sourced materials. These materials can be found listed on our website. 


We recognise that our Impact Assessment methodology is not perfect. Although it is in line with many other impact assessment tools in the industry today, reaching 100% ‘conscious’ under our existing standards does not mean that our collections would be perfectly sustainable. As such, we are continually increasing the rigour behind our benchmarks and tools to assess each product more holistically. 


Learn more about our Impact Assessment tools on our website here: https://www.stellamccartney.com/gb/en/sustainability/the-stella-mccartney-impact-assessment.html 

Whilst we communicate externally on the percentage of responsible materials in our ready-to-wear collections, our Impact Assessment is also used internally to guide our teams across the bags, shoes and non-leather goods collections. 


Currently this is not published externally due to the additional complexities within bags and shoes construction; we are refining our measurement approaches across all our product categories. 


We recognise that our Impact Assessment methodology is not perfect. Although it is in line with many other impact assessment tools in the industry today, reaching 100% ‘conscious’ under our existing standards does not mean that our collections would be perfectly sustainable. As such, we are continually increasing the rigour behind our benchmarks and tools to assess each product more holistically. 

Our seasonal Impact Assessment calculates the main fabric composition of a garment. If the main fabric composition contains at least 50% of one or more responsibly sourced materials, this qualifies the garment as a ‘conscious’ style and contributes to the collection’s overall sustainability percentage. 


We recognise that our Impact Assessment methodology is not perfect. Although it is in line with many other impact assessment tools in the industry today, reaching 100% ‘conscious’ under our existing standards does not mean that our collections would be perfectly sustainable. As such, we are continually increasing the rigour behind our benchmarks and tools to assess each product more holistically. 

ECONYL and Aquafil Take-Back Scheme 

While ECONYL® regenerative nylon has been a breakthrough material innovation on our Close-the-Loop Parka, the fabric is specific to particular designs and performance. It is not suitable for all garments but we are working to create more products in the future. 

At Stella McCartney, we believe that what you can’t see, you can’t know. 


We take extended producer responsibility seriously and understand that there is a linked impact through transport with our innovative ECONYL® take-back scheme. Our global network will use localised transport wherever possible and, beyond this, prioritise road, train and sea travel instead of air travel, reducing emissions. 


The transition to a circular economy requires a radical transformation throughout the supply chain and also through to brand and consumer mindset, focusing on and committing to innovation. As we navigate this shift, we endeavour to make responsible choices in new systems. 

Our take-back scheme is currently being piloted with the Close-the-Loop Parka, crafted from 100% ECONYL® regenerative nylon. At present, many garments are not designed for a circular system: our in-house design teams have started to design new pieces with circularity in mind. 


The world of textile recycling is complicated, relying on a ‘per material’ basis. We are working on onboarding partners and suppliers that enable us to progress with textile recycling. 


We are always looking for ways to partner with more recycling and take-back schemes and transition to a circular economy-based way of working. 

Packaging 

When we launched STELLA by Stella McCartney, one of our key focuses was on minimising our packaging as much as possible. According to Forbes in 2019, 120 billion units of cosmetics packaging are produced each year. The STELLA by Stella McCartney packaging is recyclable and refillable, responsibly designed and crafted with glass vessels and recycled social plastic® from Plastic Bank for our pump kit. The refillable packaging is made to be kept with you for as long as possible. 


We have made our packaging as easy to recycle as possible. When you come to the end of your cleanser, serum or cream, we encourage you to purchase STELLA skincare refills, rather than a new complete product. Check your local recycling guidelines for more information or restrictions. 


Our refill pouches are made from mono-material renewable bio-based plastic, linked to wood-waste and using the mass balance principle, making them even easier to recycle. Our boxes are made in France from FSC-certified recyclable paper. 

Events 

Our events and runway shows are always mindfully planned. We choose local suppliers, businesses and caterers, and invite local guests to minimise travel requirements. We also encourage low-impact business travel for our local employees. 


The Stella McCartney values are centred throughout the process. We minimise the use of new materials and are mindful from the design stage to logistics, décor to execution. We prioritise renting props and materials, as well as reuse props from event to event wherever applicable and choose recyclable or biodegradable materials when available. 

Our events and runway shows are always mindfully planned. We choose local suppliers and encourage low-impact business travel for our local employees. 


For our Summer 2023 runway, we offsetted 367 tonnes of CO2e with the MTPL Indian Reforestation and Karadere Wind Power Projects. We also reused 600 seating cubes from previous seasons and approximately 150m of the vibrant striped set has been kept in storage to use in our stores when the collection launches.

Returns 

We have a strict returns policy in place that ensures we are responsible with products that are returned to us and that no product is ever incinerated or sent to landfill, as well as prioritising the products’ use-phase.

 

When an item is returned to us, we assess its condition, whether it fits within our returns guidelines and the season of the piece. If the piece can be resold, it is returned to our warehouse or shop floor to be sold on. If an item is damaged or doesn’t fit within our returns guidelines, we will send it to outlets, charity partnerships or consider donation to schools and educational institutions in the creative industries. 

Philanthropy 

At Stella McCartney, we are change agents. We support initiatives that combat climate change, protect animals and biodiversity, and that focus on empowering communities:


  • Stella McCartney Cares: Stella McCartney Cares is a charitable, non-profit platform with a dual focus on breast cancer awareness and sustainability in fashion. Stella McCartney Cares Pink is devoted to raising breast cancer awareness, while Stella McCartney Cares Green is dedicated to sustainability and aims to drive positive change in the fashion industry 
  • Wetlands International: 1% of the net sales of STELLA by Stella McCartney skincare is donated to the conservation NGO Wetlands International. The partnership supports ongoing regeneration projects and restoration effects of Scottish peatlands 
  • SeaTrees: For every Close-the-Loop Parka that is sold and that is returned to use for regeneration, SeaTrees plants one mangrove tree in Indonesia, helping to restore the mangrove forests that are essential for biodiversity vitality 
  • REDD+ Forestry: We back REDD+ in reducing emissions from deforestation and forest degradation, helping to foster conservation and the sustainable management of forests. 

As change agents, we are actively supporting initiatives that combat climate change, protect animals and focus on women. Alongside PETA and The Humane Society, we are also supporters of several programmes: 


  • Stella McCartney Cares: Stella McCartney Cares is a charitable, non-profit platform with a dual focus on breast cancer awareness and sustainability in fashion. Stella McCartney Cares Pink is devoted to raising breast cancer awareness, while Stella McCartney Cares Green is dedicated to sustainability and aims to drive positive change in the fashion industry 
  • Wetlands International: 1% of the net sales of STELLA by Stella McCartney skincare is donated to the conservation NGO Wetlands International. The partnership supports ongoing regeneration projects and restoration effects of Scottish peatlands 
  • SeaTrees: For every Close-the-Loop Parka that is sold and that is returned to use for regeneration, SeaTrees plants one mangrove tree in Indonesia, helping to restore the mangrove forests that are essential for biodiversity vitality 
  • REDD+ Forestry: We back REDD+ in reducing emissions from deforestation and forest degradation, helping to foster conservation and the sustainable management of forests.

Policies 

We believe that fashion should be equated with fairness, respect and equality. The industry relies on people – the farmers who grow the crops for our materials, the people who make clothes, our employees and our customers – and we want to have a positive impact on everyone we depend on and for those who depend on us in return. 


As a business, we have a responsibility to respect human rights. We have been a member of the Ethical Trading Initiative since 2012 and follow the United Nations’ guiding principles on Business and Human Rights to guide us towards best practices. 


At Stella McCartney, we aim to build modern and resilient supply chains that provide desirable jobs, foster skills, strengthen workers’ voices and advocate for vulnerable groups. 


You can discover more about our social sustainability values here: https://www.stellamccartney.com/gb/en/sustainability/social-sustainability.html