Returns

We hope you will be delighted with your goods, but if not and you wish to make a return, please make sure any garment is unworn, in its original condition, products have their attached tags including the garment security tag attached to selected products as indicated on your invoice, and placed back in its protective packaging and then returned within 30 days for full price items and 14 days for discounted items. 





Returns from European Union (EU) and outside the European Union 

We have changed our returns process; you will no longer receive a returns label in your parcel. Please follow the below instructions: 

  1. Fill out the Return Form online by clicking “Create a Return”. 
  2. Print out the invoice and the returns label from the link provided. 
  3. Make sure the merchandise you return is in its original condition, tags and packaging included, including the garment security tag, otherwise we will be unable to accept your return or issue a refund. 
  4. Print out the invoice and the returns label from the link provided. 
  5. Pack the items in the order box (or any rigid carton box) and stick the printed DHL label over the prior delivery information. Please note gift boxes are non-refundable. 
  6. For EU customers: Complete the returns proforma invoice and enclose it inside the box. 
  7. For non-EU customers: Complete the returns proforma invoices and attach securely to the outside of the parcel, ensuring they are visible, secure, will not become illegible in wet weather and are able to be removed and checked by a Customs operator before releasing your package. 
  8. We do not accept any responsibility for shipments returned back to you from Customs where the invoice has not been completed and enclosed. In such circumstances, we will be unable to process your refund. 


Contact DHL (www.dhl.com) to arrange the pick-up of your package wherever you wish, quote the account number referenced on your printed returns label, or drop off at a DHL collection point, find your nearest one here: https://locator.dhl.com/ 

Please see below a list of DHL contact numbers: 


Australia 

131406 

Austria 

0820550505 

Belgium 

003227155050 

Bulgaria 

0035970017700 

Canada 

18553457447 

Croatia 

38516651111 

Cyprus 

77777345 

Czechia 

420840103000 

Denmark 

004570345345 

Estonia 

372 6808555 

Finland 

3583045345 

France 

0033 (0)825100080 

Germany 

4918063453001 

Greece 

302109890000.00 

Hong Kong 

85224003388 

Hungary 

003612454545 

Ireland 

0818725725 

Israel 

1700707345 

Italy 

199 199 345 

Japan 

0120392580 

Kuwait 

009651808345 

Latvia 

371 66010000 

Lithuania 

00370 52360700 (VNO) 

Luxembourg 

00352 350909 

Macau 

85328372828 

Malta 

21800148 

Netherlands (The) 

088 0552 000 

New Zealand 

800800020 

Poland 

48 426345 100 

Portugal 

707505606.00 

Qatar 

00974 44587888 

Romania 

0040212221777 

Saudi Arabia 

8004350000 

Singapore 

18002858888 

Slovakia 

+421 (0) 248 204 700 

Slovenia 

0038615887800 

South Korea 

82215880001 

Spain 

0034902122424 

Sweden 

0046771400345 

Switzerland 

0041848711711 

Taiwan 

0800769888 

Turkey 

902124440040 

UAE 

971600567567 

United Kingdom 

0044 8442480844 

United States of America 

18002255345 


Due to customs restrictions, all returns must be shipped from the same country they were purchased from. 

 

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. 

 

For further information on the conditions for exercising your right to return, please see our Terms and Conditions. 



Refunds 

The time needed to process your refund may vary based on the payment method used: 



Credit Card 

Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer. 

 


PayPal 

You will see the refund in your PayPal account within 48 hours of the Return Confirmation email.