Here you can reference our policies and frequently asked questions.
Our Customer Service team will be happy to give you further assistance on all other enquiries.
To make purchases on Stella McCartney, it is not necessary to register. However, we suggest you create an account to access exclusive customer features.
To browse our catalog, select a category from the navigation menu at the top of the page or discover our selection on the homepage. To find a more specific product, use the search tool at the top of the page.
On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
From the item page, select the desired color and size of the product
Add the product to your Shopping Bag
Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
Enter your email and your shipping address
Select a shipping and a payment method
Check that the information you entered is correct and click "Purchase Now".
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details.
To purchase additional items, you must place a new order; to return them, please refer to our Shipping and Returns Page.
Unfortunately once an order has been confirmed, it is processed automatically and cannot be cancelled.
If you no longer wish to receive our newsletters, click the Unsubscribe link found at the bottom of each newsletter. This will open a webpage where you can confirm that you wish to unsubscribe.
You might still receive several newsletters before our system processes your request.
Stella McCartney accepts the following payment methods:
We accept Visa, MasterCard, American Express and others in select countries.
Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, please visit paypal.com.
Cash on Delivery:
At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank or postal account. Cash on Delivery is only available in certain countries.
Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact Customer Service and we will be happy to assist you.
Stella McCartney guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge. If you di notice issues with the amount charged please contact Customer Service.
Shipping Times and Costs
Deliveries are made during business hours from Monday to Friday with the exception of holidays. The courier will make 3 delivery attempts; after the third attempt, the order will return to our warehouse.
All orders are processed automatically and we are therefore unable to modify shipping and delivery times.
We ship all orders from Italy.
Pick up in Store
Stella McCartney offers you the possibility to pick up for free in a boutique the items you ordered online.
During the checkout process select "Pick Up In Store" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.
In order to pick up your order, you will need to bring with you:
• A valid ID
• The shipping confirmation email (printed or on a mobile device).
If someone is collecting an order on your behalf, they must bring:
A copy of your valid ID
A valid ID of the person collecting
The shipping confirmation email (printed or on a mobile device)
Letter of authorisation
If the item is not picked up within 10 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.
Returns & Exchanges
You can return any item purchased on Stella McCartney within 30 days of the delivery date. Here’s how:
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund
Pack the item/s in the original box and stick the pre-paid Courier label over the prior delivery information.
Contact the Courier to arrange the pick-up of you package whenever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
If your return does not meet the conditions listed, the package will be sent back to you and no refund will be issued.
In the event that your parcel didn't come with a return label or you have lost it, please contact Customer Service.
We are glad you decided to keep your purchase. Do not worry, no action is required and there is no need to contact us.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. The exchange is subject to availability, there could be a delay in confirming the goods are available. As soon as we receive your return, we will ship the new item to the address from your original order. You will receive a Shipping Confirmation email when the package has been dispatched.
We usually accept returns within 5 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation email.
Cash on Delivery:
Your refund will be issued through wire transfer to a bank account that should be indicated in the Return Form. You will usually see the refund in your account within 10 business days of the Return Acceptance Confirmation email.
If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to refund a different account.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
Select your Online Store
Please be advised that changing your location while shopping will remove all items from your Shopping Bag.
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