Returns from European Union (EU) and outside the European Union

We have changed our returns process; you will no longer receive a returns label in your parcel. Please follow the below instructions:

1.     Fill out the Return Form online by clicking “Create a Return”.

2.     Print out the invoice and the returns label from the link provided.

3.     Make sure the merchandise you return is in its original condition, tags and packaging included, including the garment security tag, otherwise we will be unable to accept your return or issue a refund.

4.     Print out the invoice and the returns label from the link provided.

5.     Pack the items in the order box (or any rigid carton box) and stick the printed DHL label over the prior delivery information. Please note gift boxes are non-refundable.

6.     For EU customers: Complete the returns proforma invoice and enclose it inside the box.

7.     For non-EU customers: Complete the returns proforma invoices and attach securely to the outside of the parcel, ensuring they are visible, secure, will not become illegible in wet weather and are able to be removed and checked by a Customs operator before releasing your package.

8.     We do not accept any responsibility for shipments returned back to you from Customs where the invoice has not been completed and enclosed. In such circumstances, we will be unable to process your refund.

Contact DHL (www.dhl.com) to arrange the pick-up of your package wherever you wish, quote the account number referenced on your printed returns label, or drop off at a DHL collection point, find your nearest one here: https://locator.dhl.com/

Due to customs restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see our Terms and Conditions.

Exchanges

If you wish to change the size and/or colour of an item that you purchased, you can do so at no additional cost within 30 days of delivery date.

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or colour from those available. As soon as we receive your return we will ship it to the address from your original order. 

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or colour of an item one time only, but you can always return it by following the instructions in our Return Policy.

Refunds

The time needed to process your refund may vary based on the payment method used:

Credit Card

Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal

You will see the refund in your PayPal account within 48 hours of the Return Confirmation email.