Returns
We have recently amended our Returns policy. Should you be unable to create a return or exchange request,
we invite you to contact our Customer Care team for further assistance.
We hope you will be delighted with your goods, but if not and you wish to make a return, please make sure any garment is unworn, in its original condition, products have their attached tags including the garment security tag attached to selected products as indicated on your invoice, and placed back in its protective packaging and then return within 14 days from the day after your order was delivered.
Returns from European Union (EU) and outside the European Union
We have changed our returns process; you will no longer receive a returns label in your parcel. Please follow the below instructions:
- Fill out the Return Form online by clicking “Create a Return”.
- Print out the invoice and the returns label from the link provided.
- Make sure the merchandise you return is in its original condition, tags and packaging included, including the garment security tag, otherwise we will be unable to accept your return or issue a refund.
- Print out the invoice and the returns label from the link provided.
- Pack the items in the order box (or any rigid carton box) and stick the printed DHL label over the prior delivery information. Please note gift boxes are non-refundable.
- For EU customers: Complete the returns proforma invoice and enclose it inside the box.
- For non-EU customers: Complete the returns proforma invoices and attach securely to the outside of the parcel, ensuring they are visible, secure, will not become illegible in wet weather and are able to be removed and checked by a Customs operator before releasing your package.
- We do not accept any responsibility for shipments returned back to you from Customs where the invoice has not been completed and enclosed. In such circumstances, we will be unable to process your refund.
Contact DHL (www.dhl.com) to arrange the pick-up of your package wherever you wish, quote the account number referenced on your printed returns label, or drop off at a DHL collection point, find your nearest one here: https://locator.dhl.com/
Please see below a list of DHL contact numbers:
Australia
131406
Austria
0820550505
Belgium
003227155050
Bulgaria
0035970017700
Canada
18553457447
Croatia
38516651111
Cyprus
77777345
Czechia
420840103000
Denmark
004570345345
Estonia
372 6808555
Finland
3583045345
France
0033 (0)825100080
Germany
4918063453001
Greece
302109890000.00
Hong Kong
85224003388
Hungary
003612454545
Ireland
0818725725
Israel
1700707345
Italy
199 199 345
Japan
0120392580
Kuwait
009651808345
Latvia
371 66010000
Lithuania
00370 52360700 (VNO)
Luxembourg
00352 350909
Macau
85328372828
Malta
21800148
Netherlands (The)
088 0552 000
New Zealand
800800020
Poland
48 426345 100
Portugal
707505606.00
Qatar
00974 44587888
Romania
0040212221777
Saudi Arabia
8004350000
Singapore
18002858888
Slovakia
+421 (0) 248 204 700
Slovenia
0038615887800
South Korea
82215880001
Spain
0034902122424
Sweden
0046771400345
Switzerland
0041848711711
Taiwan
0800769888
Turkey
902124440040
UAE
971600567567
United Kingdom
0044 8442480844
United States of America
18002255345
Due to customs restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see our Terms and Conditions.
Refunds
The time needed to process your refund may vary based on the payment method used:
Credit Card
Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal
You will see the refund in your PayPal account within 48 hours of the Return Confirmation email.