In this section you can find answers to the most frequently-asked questions regarding purchases on Stella McCartney.

We operate according to the guidelines of the World Health Organization and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

We are sorry to inform you that it is not possible to request a product exchange at the moment.

We have decided to prolong the returns period to 60 days for all orders made between March 1st and June 14th, 2020, to give you more time to decide if you want to keep or return your purchases.
Normal conditions of return will apply to orders made after June 15th.
Please consult our Return Policy for more information.

You will receive a confirmation email as soon as your return has been accepted and your refund has been processed.

We have decided to prolong the returns period to 60 days for all orders made between March 1st and June 14th, 2020, to give you more time to decide if you want to keep or return your purchases.
Normal conditions of return will apply to orders made after June 15th.
Please consult our Return Policy for more information.