Customer Care

Return Policy

You can return any item purchased on Stella McCartney within 20 days of the delivery date. Here’s how:

  1. Fill out the Return Form. Please note that orders placed before the 31st of March 2019 cannot be returned using the online Return Form on StellaMcCartney.com and are no longer visible in the My Account area. If you would like to make a return, or have any questions about an order placed before this date, please contact our Customer Service
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Alternatively, you can return your order in store.

To return a product in the fragrance category, contact us for return instructions.
It is not possible to return fragrances that have been opened or used.

For further information on the conditions for exercising your right to return, please see the Legal Area.

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