Customer Care

Returns and Refunds


Return Policy

You can return any item purchased on Stella McCartney within 20 days of the delivery date. Here’s how:

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 6.00 (plus Sales Tax on this fee, where applicable) from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Alternatively, you can return your order in store.

To return a product in the fragrance category, contact us for return instructions.
It is not possible to return fragrances that have been opened or used.

For further information on the conditions for exercising your right to return, please see the Legal Area.

org.apache.jasper.JasperException: javax.servlet.ServletException: com.egain.platform.framework.cache.exception.CacheException: I18N_OBJECT_EXISTS_ERROR
	at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:521)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:397)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:557)
	at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:481)
	at org.apache.jsp.web.view.selfservice.templates.responsive.content.yooxBrowseTopicUtil_jsp.renderList(yooxBrowseTopicUtil_jsp.java:7734)
	at org.apache.jsp.web.view.selfservice.templates.responsive.content.yooxBrowseTopicUtil_jsp._jspService(yooxBrowseTopicUtil_jsp.java:8135)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:557)
	at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:481)
	at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968)
	at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:609)
	at tags.templates.GetTag.doStartTag(tags/templates/GetTag.java:47)
	at org.apache.jsp.web.view.selfservice.templates.responsive.template_jsp._jspx_meth_template_005fget_005f5(template_jsp.java:9225)
	at org.apache.jsp.web.view.selfservice.templates.responsive.template_jsp._jspService(template_jsp.java:8817)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:557)
	at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:481)
	at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968)
	at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:609)
	at tags.templates.InsertTag.doEndTag(tags/templates/InsertTag.java:23)
	at org.apache.jsp.web.view.selfservice.templates.responsive.browsetopic_jsp._jspx_meth_template_005finsert_005f0(browsetopic_jsp.java:7466)
	at org.apache.jsp.web.view.selfservice.templates.responsive.browsetopic_jsp._jspService(browsetopic_jsp.java:7417)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)
	at com.egain.selfservice.servlet.ControllerServlet.dispatchRequestToTemplate(ControllerServlet.java:7907)
	at com.egain.selfservice.servlet.ControllerServlet.process(ControllerServlet.java:1229)
	at com.egain.selfservice.servlet.ControllerServlet.processRequest(ControllerServlet.java:624)
	at com.egain.selfservice.servlet.ControllerServlet.handleGet(ControllerServlet.java:410)
	at com.egain.selfservice.servlet.BaseServlet.doGet(BaseServlet.java:43)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	at com.egain.selfservice.servlet.BaseServlet.service(BaseServlet.java:58)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.selfservice.client.SSInvalidDataFilter.doFilter(SSInvalidDataFilter.java:162)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.platform.client.ResponseCacheFilter.doFilter(ResponseCacheFilter.java:85)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.platform.client.EncodingFilter.doFilter(EncodingFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.platform.client.RequestResponseDataFilter.doFilter(RequestResponseDataFilter.java:225)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:562)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
	at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:436)
	at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:366)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
	at java.lang.Thread.run(Thread.java:662)
Caused by: javax.servlet.ServletException: com.egain.platform.framework.cache.exception.CacheException: I18N_OBJECT_EXISTS_ERROR
	at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:850)
	at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:779)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp._jspService(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:8445)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	... 91 more
Caused by: com.egain.platform.framework.cache.exception.CacheException: I18N_OBJECT_EXISTS_ERROR
	at com.egain.platform.framework.cache.cacheimpl.ElementHandle.put(ElementHandle.java:66)
	at com.egain.platform.framework.cache.cacheimpl.CacheAccess.put(CacheAccess.java:327)
	at com.egain.platform.framework.cache.cacheimpl.CacheAccess.put(CacheAccess.java:300)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$DataReaderPersistentCachedDataAdapter.list(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:3706)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$DataReader.query(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:3822)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AreaToConfMapLoader.(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4076)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$StoreLangToConfMapLoader.(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4100)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AbstractAction.reloadData(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4890)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AbstractAction.initialize(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4810)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AbstractAction.getContext(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4340)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp._jspService(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:7890)
	... 94 more
org.apache.jasper.JasperException: javax.servlet.ServletException: com.egain.platform.framework.cache.exception.CacheException: I18N_OBJECT_EXISTS_ERROR
	at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:521)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:397)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:557)
	at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:481)
	at org.apache.jsp.web.view.selfservice.templates.responsive.content.yooxBrowseTopicUtil_jsp.renderList(yooxBrowseTopicUtil_jsp.java:7734)
	at org.apache.jsp.web.view.selfservice.templates.responsive.content.yooxBrowseTopicUtil_jsp._jspService(yooxBrowseTopicUtil_jsp.java:8135)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:557)
	at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:481)
	at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968)
	at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:609)
	at tags.templates.GetTag.doStartTag(tags/templates/GetTag.java:47)
	at org.apache.jsp.web.view.selfservice.templates.responsive.template_jsp._jspx_meth_template_005fget_005f5(template_jsp.java:9225)
	at org.apache.jsp.web.view.selfservice.templates.responsive.template_jsp._jspService(template_jsp.java:8817)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:557)
	at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:481)
	at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968)
	at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:609)
	at tags.templates.InsertTag.doEndTag(tags/templates/InsertTag.java:23)
	at org.apache.jsp.web.view.selfservice.templates.responsive.browsetopic_jsp._jspx_meth_template_005finsert_005f0(browsetopic_jsp.java:7466)
	at org.apache.jsp.web.view.selfservice.templates.responsive.browsetopic_jsp._jspService(browsetopic_jsp.java:7417)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)
	at com.egain.selfservice.servlet.ControllerServlet.dispatchRequestToTemplate(ControllerServlet.java:7907)
	at com.egain.selfservice.servlet.ControllerServlet.process(ControllerServlet.java:1229)
	at com.egain.selfservice.servlet.ControllerServlet.processRequest(ControllerServlet.java:624)
	at com.egain.selfservice.servlet.ControllerServlet.handleGet(ControllerServlet.java:410)
	at com.egain.selfservice.servlet.BaseServlet.doGet(BaseServlet.java:43)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	at com.egain.selfservice.servlet.BaseServlet.service(BaseServlet.java:58)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.selfservice.client.SSInvalidDataFilter.doFilter(SSInvalidDataFilter.java:162)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.platform.client.ResponseCacheFilter.doFilter(ResponseCacheFilter.java:85)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.platform.client.EncodingFilter.doFilter(EncodingFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.egain.platform.client.RequestResponseDataFilter.doFilter(RequestResponseDataFilter.java:225)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:562)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
	at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:436)
	at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:366)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
	at java.lang.Thread.run(Thread.java:662)
Caused by: javax.servlet.ServletException: com.egain.platform.framework.cache.exception.CacheException: I18N_OBJECT_EXISTS_ERROR
	at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:850)
	at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:779)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp._jspService(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:8445)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	... 91 more
Caused by: com.egain.platform.framework.cache.exception.CacheException: I18N_OBJECT_EXISTS_ERROR
	at com.egain.platform.framework.cache.cacheimpl.ElementHandle.put(ElementHandle.java:66)
	at com.egain.platform.framework.cache.cacheimpl.CacheAccess.put(CacheAccess.java:327)
	at com.egain.platform.framework.cache.cacheimpl.CacheAccess.put(CacheAccess.java:300)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$DataReaderPersistentCachedDataAdapter.list(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:3706)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$DataReader.query(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:3822)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AreaToConfMapLoader.(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4076)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$StoreLangToConfMapLoader.(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4100)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AbstractAction.reloadData(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4890)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AbstractAction.initialize(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4810)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp$AbstractAction.getContext(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:4340)
	at org.apache.jsp.web.view.selfservice.templates.responsive.includes.y_005ftopicBrowseArticleAppearanceUtil_jsp._jspService(y_005ftopicBrowseArticleAppearanceUtil_jsp.java:7890)
	... 94 more

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

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