Stella McCartney accepts the following payment methods:

Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.
The total will be charged to your card when the order is shipped.

Stella McCartney features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds. The card is not charged at this time: the actual payment occurs when the order is dispatched, at which point you will receive a notification email.

Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to assist you.

Stella McCartney guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

Stella McCartney accepts the following payment methods:

Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.
The total will be charged to your card when the order is shipped.

Stella McCartney features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.

On Stella McCartney, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

You can check the status of your order and track its delivery by entering the Order Number in the Follow your Order page.

If you are a registered user, you can find all information related to the order in your My Account. If you do not have an account you can register here to enjoy exclusive services.

Stella McCartney offers you the possibility to pick up for free in a store the items you ordered online.

During the checkout process select “Pick up in store” and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:

• A valid ID
• The shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

• A copy of your valid ID
• A valid ID of the person collecting
• The shipping confirmation email (printed or on a mobile device)
• Letter of authorisation

If the item is not picked up within 15 days of delivery to the store, the order will be returned to our warehouse and we will issue a refund.
At the moment the service is available in the following stores:

Stella McCartney New York
112 Greene Street Soho
10012 New York, (NY) US
001 212 255 1556
ny.store@us.stellamccartney.com

Stella McCartney Los Angeles
8823 Beverly Boulevard West Hollywood
90048 Los Angeles, (CA) US
001 310 273 7051
la.store@us.stellamccartney.com

Stella McCartney Las Vegas
The Shops at Crystals 3720 Las Vegas Boulevard South Suite 250
89158 Las Vegas, (NV) US
001 702 798 5102
lv.store@us.stellamccartney.com

Stella McCartney Bal Harbour
Bal Harbour Shops 9700 Collins Avenue
33154 Bal Harbour, (FL) US
001 305 864 2218
balharbour.store@us.stellamccartney.com

Stella McCartney Dallas
Highland Park Village 18 Highland Park Village
75205 Dallas, (TX) US
001 214 780 0469
dallas.store@us.stellamccartney.com

Stella McCartney Palo Alto
660 Stanford Shopping Center
94304 Palo Alto, (CA) US
001 650 815 3700
paloalto.store@us.stellamccartney.com

Stella McCartney Houston
4444 Westheimer Road Suite B130 Houston tx
77027 Houston, (TX) US
001 346 20 13 010
houston.store@us.stellamccartney.com

South Coast Plaza
3333 South Bristol St, Suite 2216
92626 Costa Mesa, (CA) US
01 657 2735727
costamesa.store@us.stellamccartney.com

Madison Avenue
929 Madison Avenue
10001 New York, (NY) US
001 212 3208350
madison.store@us.stellamccartney.com

You can return items purchased at Stella McCartney to a store within 20 days, just follow the steps listed below:

• make sure the items are in the original condition, all tags and packaging included
• put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package.

The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.

At the moment the service is available in the following stores:
Stella McCartney New York
112 Greene Street Soho
10012 New York, (NY) US
001 212 255 1556
ny.store@us.stellamccartney.com

Stella McCartney Los Angeles
8823 Beverly Boulevard West Hollywood
90048 Los Angeles, (CA) US
001 310 273 7051
la.store@us.stellamccartney.com

Stella McCartney Las Vegas
The Shops at Crystals 3720 Las Vegas Boulevard South Suite 250
89158 Las Vegas, (NV) US
001 702 798 5102
lv.store@us.stellamccartney.com

Stella McCartney Bal Harbour
Bal Harbour Shops 9700 Collins Avenue
33154 Bal Harbour, (FL) US
001 305 864 2218
balharbour.store@us.stellamccartney.com

Stella McCartney Dallas
Highland Park Village 18 Highland Park Village
75205 Dallas, (TX) US
001 214 780 0469
dallas.store@us.stellamccartney.com

Stella McCartney Palo Alto
660 Stanford Shopping Center
94304 Palo Alto, (CA) US
001 650 815 3700
paloalto.store@us.stellamccartney.com

Stella McCartney Houston
4444 Westheimer Road Suite B130 Houston tx
77027 Houston, (TX) US
001 346 20 13 010
houston.store@us.stellamccartney.com

South Coast Plaza
3333 South Bristol St, Suite 2216
92626 Costa Mesa, (CA) US
01 657 2735727
costamesa.store@us.stellamccartney.com

Madison Avenue
929 Madison Avenue
10001 New York, (NY) US
001 212 3208350
madison.store@us.stellamccartney.com

If your order has not been delivered within the estimated period, we suggest that you:

• check the order status in the My Order section for registered users; or by entering the Order Number in the Follow your Order page
• check that the address indicated for the delivery is correct
• in the case of a missed delivery, contact the UPS (www.ups.com).

For further assistance, contact us: we are happy to help.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order; to return them, please refer to our Return Policy.

Until an order is concluded, items added to your Shopping Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

To make purchases on Stella McCartney, it is not necessary to register. However, we suggest you create an account to access exclusive areas and special customer features.

Item search
To browse our catalog, select a category from the navigation menu at the top of the page or discover our selection on the homepage. To find a more specific product, use the search tool at the top of the page.

Product information
On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

• from the item page, select the desired colour and size of the product
• add the product to your Shopping Bag
• once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag
• enter your email and your shipping address
• select a shipping and a payment method
• check that the information you entered is correct and click “Purchase Now”.

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

• Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
• Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.

In any case, you will receive a confirmation email as soon as the package is shipped.

The purchase of pre-order items can be made with Credit Card only.

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

• eliminate any Cookies and Temporary Files from your computer
• verify that Javascript is enabled.

If the problem persists, please contact us with the following details:

• your operating system (Windows Vista, Mac OS X, etc.)
• Internet browser and version (Chrome, Explorer 11, Firefox, Safari,…)
• the URL that you were trying to access (for example, https://www.stellamccartney.com).

Promotional codes give you access to exclusive promotions and initiatives on StellaMcCartney.com.

To receive Promotional Codes, subscribe to our Newsletter.

Enter the code in the appropriate field at checkout to activate the promotion and click “Apply”. Only one Promotional Code can be used for each order. If the code turns out to be invalid, refer back to the newsletter to verify the dates of the promotion and which categories it can be applied to.

Check your spam folder and make sure that confirmation@store.stellamccartney.com and shipping@store.stellamccartney.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn’t work, contact us as there may be errors with the email address you registered with.

Order being prepared: the order has been confirmed and you should have received a confirmation email with the Order Number.

Order has shipped: as soon as the order is shipped from our warehouse we will send you a confirmation email with the Tracking Number to track the delivery.

You are able to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

To transfer your account to the site of a Country that is different from the one you registered in, please contact us.

When you create an account on StellaMcCartney.com you will gain access exclusive areas and services dedicated to our customers including:

• Wish List
• My Order
• Fast Checkout

Upon registering, our site recognises your location and automatically allocates your account to that country. Your account will only be active on that particular version of the site.

When you subscribe to newsletters from StellaMcCartney.com you will have the following benefits:

• being among the first to discover the latest brand news
• knowing when new products land online
• accessing exclusive promotional codes

…and much more!

If you want to cancel your My Account, please contact us.

If you no longer wish to receive our newsletters, click the Unsubscribe link found at the bottom of each newsletter. This will open a webpage where you can confirm that you wish to unsubscribe.

You might still receive several newsletters before our system processes your request.

When you register, Stella McCartney recognizes the Country in which you are located and automatically associates it to your account, which will be active only for that Country’s version of the site. If My Account does not recognize your email address or password, verify that you are navigating the version of the site on which you registered the account.
If you forgot your password, click the “Forgot your password?” link on the Login page and follow the procedure to change it.

For further assistance, contact us: we are happy to assist you.

Try adding the news@stellamccartney.com address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn’t work, contact us.

You can check the status on the Follow your Return page.

You can check the status of your return at any time on the Follow your Return page.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

We are glad you decided to keep your purchase. Do not worry, no action is required and there is no need to contact us.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.

The size shown on the item’s label is indicated on every Product Page and converted into your country’s corresponding size. To search for the size that interests you, please use our Size Chart which should help you find the right fit with an indicative value, from XXS to XXXL, which we use to group all different sizes together in one system.

Find the right size for you with the help of the tables you will find in every product page.