Customer Care

Returns and Refunds


Return Policy

You can return any item purchased on Stella McCartney within 20 days of the delivery date. Here’s how:


1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 6.00 (plus Sales Tax on this fee, where applicable) from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Alternatively, you can return your order in store.

To return a product in the fragrance category, contact us for return instructions.
It is not possible to return fragrances that have been opened or used.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date.  

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

Return in Store

You can return items purchased at Stella McCartney to a store within 20 days, just follow the steps listed below:

  • make sure the items are in the original condition, all tags and packaging included
  • put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package.
The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

You can only return items within the same Country the parcel was delivered. Stores in different countries will not be able to accept your returns.

At the moment the service is available in the following stores:

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

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